REFUND & CANCELLATION POLICY

Effective October 11, 2026 · RosterFlare · Ontario, Canada

Custom digital artwork is made for your team. We want our cancellation and refund rules to be clear before you pay.

Before work begins

If you cancel an accepted and paid order before RosterFlare begins design work, you can request a full refund. Please email us as soon as possible, including your project or payment reference.

After design work has started

If you cancel after design work begins but before completion, we will assess a partial refund for the uncompleted portion of the agreed work, where legally permitted. We will explain the completed work and the amount retained in writing. We do not charge an undisclosed flat cancellation penalty. Any approved refund cannot be less than what applicable law requires.

Where the quote breaks work into stages or deliverables, those agreed stages help determine the value of completed work. If no stage breakdown was agreed, we will use a reasonable, documented assessment rather than an arbitrary percentage.

After final artwork has been delivered

Because finished graphics are personalized digital services, we do not ordinarily provide a discretionary change-of-mind refund after delivery. This does not limit a customer’s legal rights, including cancellation or other remedies that may apply under consumer-protection law.

If we delivered the wrong item, made a mistake, or materially failed to deliver the agreed service, please contact us. We will work to correct the problem at no added charge and provide a refund or other remedy where appropriate or required by law.

If RosterFlare cannot complete the project

If we are unable to deliver any of the agreed work, we will issue a full refund for the undelivered project. For partly delivered work, we will offer an appropriate refund for the portion not delivered, or another solution the customer agrees to, without limiting applicable legal rights.

Revisions and customer-approved changes

Standard packages include one consolidated revision round for the agreed deliverables, unless your written quote says otherwise. Corrections of our mistakes do not consume that round. New concepts, additional designs, and changes outside the accepted brief may require a separate quote and approval before charges are incurred.

How to request a cancellation or refund

Email [email protected] with the customer name, order reference, reason for the request, and any supporting details. We will acknowledge and review the request, and communicate our decision and any refund calculation in writing.

Approved refunds are generally returned through the original payment method using Stripe. Actual posting time depends on the payment provider and financial institution. Any statutory refund deadline takes priority.

Your legal rights are preserved

Nothing in this policy removes or reduces any rights or remedies you have under applicable consumer-protection legislation. In Ontario, certain online consumer agreements may carry specific information, cancellation, and refund rights. If those rules apply, they take priority over this policy. Please also read our Service Terms.